ECOSHIELD PEST SOLUTIONS PRIVACY POLICY

 

This Privacy Policy explains how The Shield Companies, LLC and its affiliates (collectively, “EcoShield”, “our,” “we”, “us”) collect, use, disclose, and store personal information.

If you are a current, former, or prospective employee or independent contractor of EcoShield, this policy does not extend to data collected about you in connection with your employment or independent-contractor relationship with us. Please refer to our employee handbook, independent-contractor agreements, and other personnel policies for more information.

Otherwise, this Privacy Policy applies to data obtained when you interact with us, whether through our website, customer service, social media, service engagements, or other forms of communication. By interacting with us, you agree to the terms of this Privacy Policy. If you do not consent, we ask that you do not provide us with personal information or use our services.

Types of information we collect

The data we collect depends on your interactions with us and may include:

  1. Contact: first and last name, business email address, business postal address, employer, job title, your area of responsibility, company name, phone number, your country or region and communication preferences. We use this information to fulfill your request or transaction, to communicate with you directly, and to send you marketing communications in accordance with your preferences.
  2. Financial: first and last name, company name, employer, job title, business email address, user ID and password, profile information, affiliations, account balances, payment and purchase history information, and any other information you provide to us. We use this information to administer your account, provide you with the relevant service and information, communicate with you regarding your account and your use of the Service, and for customer support purposes. Please note we utilize a third-party provider to process payments on our behalf and do not accept payment directly through our Services.
  3. Audio/Visual: Photographs, audio recordings, and video.
  4. Commercial: Records of purchased or considered products and services.
  5. Location: General location information based on interactions with our websites and/or based on location information you share with us in order to receive services.
  6. Profile: Customer profile based on your preferences, behavior, and tendencies derived from other information.

How we collect your information

  • Directly from you: Through communication with you, forms you submit, or other interactions with our team.
  • Automatically: Cookies and similar tracking methods via our websites collects general use information from your visits and potentially collects information attributed to a profile associated with you.
  • From third parties: Vendors, recruiters, suppliers, social media, and service providers. We may combine this information with personal information we collect directly from you or automatically.
  • At our locations: Security measures, for example video surveillance, visitor logs, etc.

Why we use your information

  • Providing Services: Processing payments, delivering on product and service requests and scheduling appointments.
  • Scheduling Services with Affiliates: We use contact information, identifiers, financial information, commercial information, audio/visual data, and professional or employment information to allow customers to contract for and purchase services offered by our affiliates or their successors or assigns.
  • Financing. We use contact information, identifiers, financial information, commercial information, professional or employment information, and inferences you provide or give consent for us to access to evaluate your application to obtain credit or financing from us.
  • Business Operations. Running day-to-day business operations, planning, budgeting, reporting, maintaining records, manage our facilities and compliance.
  • Analytics. We use identifiers, internet or electronic usage data, location data, commercial information, and inferences to analyze preferences, trends and statistics.
  • Marketing and Promotional Purposes. We use contact information, identifiers, financial information, professional or employment information, internet or electronic usage data, location data, and inferences to improve our marketing efforts, conduct market research, prospect for new clients or consultants, engage in client relationship management, client engagement, administering promotions, and to provide you with information about us, including personalized marketing communications.
  • Maintenance and Improvement of our Websites and Systems. We use contact information, identifiers, location data, internet or electronic usage data to improve our websites and systems, provide and maintain functionality on our websites and systems, and help us diagnose technical and service problems and administer our websites and systems. Maintenance of our systems includes activities such as applying security controls for company systems, providing new system implementations, applying change management processes, and providing IT Service Desk / Help Desk Support.
  • Develop and Improve Our Services. We use contact information, identifiers, financial information, commercial information, personal characteristics or traits, location data, internet or electronic usage data, audio/visual data, inferences, and professional or employment information to help us develop new products and services and to improve and analyze our existing service offerings.
  • Security and Fraud Prevention. We contact information, identifiers, personal characteristics or traits, financial information, commercial information, internet or electronic usage data, audio/visual data, location data, professional or employment information, education information, sensitive information, and inferences to: (i) protect us, our employees, and our Websites, premises, assets, systems, products, services and intellectual property, including from fraud, theft, and misconduct; (ii) enforce our policies and terms; (iii) conduct vendor due diligence; and (iv) detect and prevent fraud, theft and misconduct including by verifying the identity of those we are conducting business with.
  • Legal: We use contact information, identifiers, personal characteristics or traits, financial information, commercial information, internet or electronic usage data, audio/visual data, location data, professional or employment information, education information, sensitive information, and inferences to comply with our legal obligations, including reporting requirements, and defend ourselves in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.

Sharing your information

  • Service Providers: Vendors assisting in duties such as payment processing, site hosting, and customer support.
  • Affiliates. We may share personal information with and among our parent company, subsidiaries, affiliates, or their successors or assigns.
  • Analytics/Advertising Partners. We may share personal information with third-party analytics or advertising partners, including social media platforms and networks, who provide analytics or marketing and advertising services to us.
  • Professional Advisors. We may share information with professional advisors, such as lawyers, bankers, tax consultants, auditors, and insurers, where necessary in the course of the professional services that they render to us.
  • Government Entities. We share information with regulatory and government entities including government, administrative, law enforcement and regulatory agencies; tax authorities; and other public agencies or authorities if we think we should in order to comply with any applicable law, regulation, legal process or other legal obligation. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and to enforcing or protecting our contracts, legal rights or the rights of others, including by responding to claims asserted against us.
  • Corporate Transaction Recipients. We may share information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.

We Combine Information

We combine information we obtain from different sources with publicly available information, including to create inferences about you. For example, we may combine information that we have collected offline with information we collect online. We combine information that we have collected across other third-party websites. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third-party with information we already have.

Information Retention

We retain your information as long as necessary for the purposes outlined in this policy or as allowed by law. Retention periods are determined by business needs and contractual or legal requirements.

Cookies and Tracking Technology

We use want you to be aware that certain online tools exist to help us serve and recognize you when you visit our website. We receive and store certain types of information when you visit our website. When you access the website, we (and the third-party analytics and advertising companies we work with) may place small data files on your computer or other device. These data files may be web beacons, cookies, clear gifs, pixel tags, e-tags, flash cookies, log files, or other local storage provided by your browser or associated applications. These tracking technologies, which are often referred to collectively as cookies, collect information about your use of the Websites and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked and conversion information. This information is then shared with us and our service providers. We use this information to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. If you want to remove or block cookies, you may be able to update your browser settings. You can also find instructions on how to manage cookies on different types of web browsers at www.allaboutcookies.org.

Do Not Track Signals

Some browsers have a “do not track” feature. It lets you tell websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. As such, the Website is set up to respond to these signals as best it can but cannot guarantee every do-not-track signal will be recognized. For more information on Do Not Track signals, please visit https://allaboutdnt.com/.

Google Analytics

We use analytics services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our websites, please visit www.google.com/policies/privacy/partners. If you would like to opt-out, Google provides a an opt-out tool which is available at https://tools.google.com/dlpage/gaoptout.

Cross-Contextual Behavioral Advertising

You can opt out of the sharing of your personal information by configuring your browser as we describe in this section. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through the “global privacy control” or other opt-out preference signals. We will respond to these signals in a frictionless manner. If you configure this setting on your browser, certain features on our site may not work and you will receive less targeted advertising. You will also need to turn the setting on for each browser on each device that you use.

This Website is Not Intended for Minors

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect or store any personal information from anyone under the age of 13. If we become aware that we have collected or stored personal information from an individual under age 13, we will remove his or her personal information from our files. If you are a parent or guardian and believe we may have inadvertently collected personal information from your child, please notify us by sending an email to privacy@theshieldco.com.

Marketing Communications

Marketing Emails. You can opt out of marketing or advertising emails by using the "unsubscribe" link or mechanism noted in communications you receive from us. You may also request to opt out of marketing or advertising emails by contacting us at privacy@theshieldco.com. Once we process your request, we will cease using the information for such purposes at no charge to you. If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us permitted by law.

Phone Calls and Text Messages. If you do not want to receive marketing phone calls or text messages from us, please inform us that you no longer want to receive calls from us when you receive a call from us, or reply STOP to a text message from us. You can also opt-out of telemarketing by contacting us at privacy@theshieldco.com.

Privacy Rights

If you are a resident of a state that has comprehensive privacy rights and would like to make a request for any of the following, please contact us at privacy@theshieldco.com:

  • Personal information a business collects and how it is used and shared.
  • Delete personal information collected from them (with some exceptions).
  • Opt-out of the sale or sharing of their personal information.
  • Correct inaccurate personal information that a business has about them; and
  • Limit the use and disclosure of sensitive personal information collected about them.

States make amendments and changes periodically and EcoShield Pest Solutions, LLC. will comply with any requests as required by law. Please visit your state’s official attorney general website for more information about your rights.

Updates to this policy

We may update this privacy policy periodically. Material changes will be communicated as required by law. Please review this policy regularly for updates. The “Last Updated” date reflects the most recent changes.

For questions or additional info or if you need this Privacy Policy in a different format, please email privacy@theshieldco.com.